Version 1.0 — effective 8 September 2026.
These Terms of Service (Terms) govern access to fratera.io and Fratera's contract lifecycle and supplier relationship management services. They form an agreement between Fratera s.r.o., Revoluční 28, 110 00 Prague 1, Czech Republic, registration CZ29845904, DUNS 351786366 (Fratera, we, us) and the business or other legal entity accepting them (Customer, you). Fratera's principal is Jan Frater.
1. Acceptance and business use
1.1 You accept these Terms by signing or accepting an Order Form, creating or using a paid or trial workspace, clicking to accept, or otherwise accessing the Services after being given notice of these Terms.
1.2 If you accept for an organisation, you represent that you have authority to bind it. The Services are offered for business and professional use only, not for personal, family or household consumer use. You must be at least 18 and legally able to enter into the agreement.
1.3 An Order Form is an ordering document, accepted online order or statement of work identifying the Services, edition, size, region, term, fees and any negotiated terms. Agreement means these Terms, the applicable Order Form, the Data Processing Agreement (DPA) and incorporated policies.
1.4 If documents conflict, the following order applies: (a) an Order Form expressly identifying the provision it overrides; (b) the DPA for Processing Customer Personal Data; (c) these Terms; and (d) other incorporated policies. Mandatory Standard Contractual Clauses prevail as stated in the DPA.
2. The Services
2.1 Fratera provides a hosted contract lifecycle and supplier relationship management platform. Depending on the subscribed edition and configuration, features may include contract and document repositories, intake, vendor management, workflows, approvals, reminders, analytics, electronic signatures, AI-assisted extraction and question answering, audit trails, data export and retention controls.
2.2 Fratera grants Customer, during the subscription term, a limited, non-exclusive, non-transferable right for its Authorised Users to access and use the Services for Customer's internal business operations in accordance with the Agreement.
2.3 Authorised User means an employee, contractor, adviser, approver, signer or other individual whom Customer authorises to use the Services. Customer is responsible for its Authorised Users and for their compliance with the Agreement.
2.4 Customer selects a deployment region in the Order Form or onboarding process. Region availability and any residency commitment are governed by the Order Form and DPA. Fratera may refuse a requested region until all required regional service components are operational.
2.5 Fratera may update the Services, provided it does not materially reduce the core functionality purchased during the then-current term. New or optional features may have additional terms or fees.
2.6 Unless an Order Form includes a service-level agreement, Fratera does not promise a specific uptime or support-response time. Planned maintenance, emergency work and provider outages may affect availability. We will use commercially reasonable efforts to operate the Services reliably and communicate material interruptions.
3. Accounts and administration
3.1 Customer must provide accurate account information, maintain at least one authorised technical administrator, and keep billing, privacy and security contacts current.
3.2 Users must keep credentials confidential, use individual accounts, and promptly report suspected compromise. Customer may not share interactive-user credentials or permit use by an unauthorised person.
3.3 Customer controls roles, permissions, restricted visibility groups, workflow authority and other tenant settings. Fratera's database-enforced controls apply the configuration Customer selects; Customer remains responsible for deciding who should receive access and authority.
3.4 Customer is responsible for acts taken through its accounts unless caused by Fratera's breach. Fratera may rely on instructions from a verified administrator or other person reasonably appearing authorised.
4. Customer Data
4.1 Customer Data means contracts, documents, vendor records, account content, configuration and other data submitted to or collected through the Services by or for Customer. As between the parties, Customer retains all rights in Customer Data.
4.2 Customer grants Fratera and its authorised Subprocessors a limited, worldwide right to host, copy, transmit, display, adapt and otherwise Process Customer Data solely to provide, secure, support and maintain the Services, comply with law and follow Customer's instructions. This right ends when the relevant data is deleted, subject to the DPA and lawful retention.
4.3 Customer represents that it has all rights, notices, lawful bases and permissions necessary to submit Customer Data and instruct Fratera to Process it. Customer must not submit data prohibited by law or an Order Form.
4.4 The Services are not designed to store payment-card data, classified information, consumer health records, biometric identification data, highly sensitive government identifiers, children's data or special-category data unless expressly agreed with appropriate safeguards. Incidental sensitive terms in ordinary business contracts remain protected as Customer Data, but Customer is responsible for minimisation and lawful use.
4.5 Fratera does not use Customer contract text or document content to train general-purpose or third-party AI models. Service telemetry may be used only in de-identified, non-customer-identifying form as permitted by the DPA.
5. Acceptable use
Customer and its users must not:
- use the Services unlawfully, deceptively or to infringe another person's rights;
- upload malware or content designed to interfere with or exploit the Services;
- attempt to bypass authentication, permissions, tenant routing, rate limits or security controls;
- access or test another customer's data or account without written authorisation;
- reverse engineer, decompile or derive source code except to the limited extent law makes that right non-waivable;
- scrape, crawl or use automated means that impose an unreasonable load, except through a documented API and within its limits;
- resell, sublicense, time-share or make the Services available to third parties as a service bureau unless an Order Form permits it;
- use the Services or output to develop or train a competing model or substantially similar competing service;
- send spam, unlawful communications or content that is defamatory, abusive or infringes intellectual property; or
- use the Services for high-risk decisions where failure could reasonably cause death, personal injury or severe physical or environmental harm.
Fratera may investigate suspected violations and take proportionate steps under section 14.
6. AI-assisted features
6.1 AI features may extract text and suggested fields, summarise documents, identify issues or answer bounded questions. They are tools to assist professional review, not legal, tax, accounting or procurement advice.
6.2 AI output may be incomplete or inaccurate. Customer must review source documents and supporting evidence before relying on an output or using it in a decision. Fratera does not warrant that AI output is correct, complete or suitable for a particular purpose.
6.3 Fratera keeps AI outside access-control, authorisation, commercial-value calculation and unreviewed record-changing decisions. Where the product presents a suggested change, an authorised human must accept it before it becomes authoritative.
6.4 Customer must not use AI features to make solely automated decisions about a person that produce legal or similarly significant effects unless Customer has independently established a lawful basis, completed required assessments and agreed the use with Fratera in writing.
6.5 Availability, models and limits may change. Fratera may disable an AI feature where necessary for safety, law, provider availability or regional compliance without disabling the core repository functionality.
7. Electronic signatures
7.1 Electronic-signature features help Customer prepare, send, sign, seal and retain transaction evidence. Customer is responsible for deciding whether a document may lawfully be signed electronically, selecting signers, configuring signing order and fields, obtaining required consent and verifying authority.
7.2 Each person signing through the Services represents that they are the intended signer and have authority to sign. Customer must not impersonate a signer or direct Fratera to do so.
7.3 Fratera records transaction evidence such as recipient details, consent, timestamps, IP address, user agent, document hashes and signature values. These records support evidence but do not guarantee that a signature will be enforceable in every jurisdiction or for every document type.
7.4 Certain documents or transactions may require wet ink, qualified electronic signatures, notarisation, witnesses, special disclosures or another form. Customer must obtain legal advice for its use case.
7.5 Where a consumer law requires disclosures in writing or special electronic consent, Customer is responsible for presenting and retaining those disclosures unless an Order Form assigns that responsibility to Fratera.
8. Third-party services and integrations
8.1 The Services use the infrastructure and Subprocessors listed in the DPA, currently including Hostinger, Supabase, Resend and Mistral. FrateraSign and Gotenberg are self-hosted software components, not separate third-party services.
8.2 Customer may choose integrations or external links governed by third-party terms. Fratera is not responsible for third-party services that Customer independently enables, except for Fratera's obligations regarding its Subprocessors.
8.3 Paddle transactions. If Paddle is identified at checkout or on an invoice, Paddle acts as merchant of record and authorised reseller for that transaction. Customer purchases through the relevant Paddle entity and accepts Paddle's Buyer Terms and Privacy Notice for payment, billing, tax, fraud-prevention, refund and transaction-support matters. These Terms and the applicable Order Form continue to govern the licence, access to and use of the Services, Service levels, Customer Data and Fratera's obligations. If Paddle's transaction terms conflict with these Terms on a matter concerning the Services rather than the payment transaction, these Terms control as between Fratera and Customer.
8.4 Fratera may receive transaction status, buyer contact, tax, invoice, subscription and entitlement information from Paddle to provision and administer the Services, reconcile amounts, provide support and comply with law. Fratera does not intend to receive full payment-card details. Paddle is not a Service Subprocessor merely because it completes a purchase.
9. Fees, taxes and usage
9.1 Customer will pay the fees, currency and billing schedule in the Order Form. Except where the Agreement says otherwise, fees are non-cancellable and non-refundable for the committed term.
9.2 Fees exclude taxes. Customer is responsible for sales, use, value-added, withholding or similar taxes, excluding taxes on Fratera's net income. If law requires withholding, Customer will provide documentation and cooperate to minimise it lawfully.
9.3 Customer authorises the identified payment method or payment provider to charge amounts when due. Late undisputed amounts may accrue the lower of 1% per month or the maximum lawful rate, after reasonable notice and an opportunity to cure.
9.4 Plans may include limits for full users, storage, AI usage or other resources. Readers, approvers or signers may be treated differently as described in the Order Form. Fratera will not impose an undisclosed overage charge. If use materially exceeds the plan, the parties will discuss an appropriate upgrade or operational remedy.
9.5 Fratera may change list prices. A price change for an existing subscription takes effect only at renewal and after the advance notice stated in the Order Form or required by law.
10. Trials, renewal and cancellation
10.1 A trial begins when provisioned and ends after the period shown at sign-up or in the Order Form. Trial features, capacity and support may be limited. Unless the checkout clearly says otherwise and captures express consent, a trial does not automatically convert into a paid subscription.
10.2 A paid subscription begins and renews as stated in the Order Form. If automatic renewal applies, the checkout and Order Form must clearly state the price, billing frequency, renewal term, cancellation deadline and method immediately before acceptance.
10.3 Customer may prevent renewal by using the cancellation method shown in the Order Form, account or payment-provider interface before the applicable deadline. Online enrolment will have a reasonably simple online cancellation method where required by law.
10.4 Fratera will provide renewal, trial-conversion, annual-reminder and material price-change notices where required by the applicable subscription law. No term here replaces a disclosure or consent required at checkout.
10.5 Refunds, if any, are governed by the Order Form, section 10.7 and mandatory law. Termination for Fratera's uncured material breach and the Subprocessor objection remedy in the DPA include the pro-rata refund stated there.
10.6 Self-serve subscriptions. Where Customer subscribes online at signup.fratera.io or in the workspace, the online order is the Order Form. The self-serve trial is 14 days. A payment card is captured at sign-up and nothing is charged during the trial. Unless Customer cancels before the trial ends, the subscription starts automatically on the day after the trial ends and the card is charged for the first billing period at the price and billing frequency shown at checkout; this is stated again immediately before the card is taken. Customer may cancel at any time from the workspace's subscription page or the payment provider's link on the invoice; cancellation takes effect at the end of the current billing period, and access continues until then.
10.7 Refund policy
10.7 For self-serve subscriptions: monthly subscriptions are not refundable — cancel at any time and the subscription ends at the end of the paid month; annual subscriptions may be cancelled for a full refund within 14 days of the first annual payment, and are not refundable after that, except that Customer may cancel a later renewal for a full refund within 14 days of the renewal charge. In every case Customer receives a pro-rata refund of prepaid fees for the unused period where these Terms say so (Fratera's uncured material breach under section 16.2, the IP remedy under section 18.2, a material adverse in-term change under section 23.2, or the Subprocessor objection remedy in the DPA). Refunds are made by the payment provider to the original payment method. Nothing in this section limits rights that mandatory law gives a business customer.
10.8 Failed payments and grace period. If a renewal or subscription payment fails, Fratera will notify the billing contact and the payment provider will retry the charge. Access continues for a grace period of 14 days from the failed payment; Fratera will remind the billing contact during that period. If payment has not been received when the grace period ends, the workspace is placed on hold — users cannot sign in and Customer Data is retained but not accessible — until the outstanding amount is paid, after which access is restored. A workspace that remains on hold is subject to termination and the deletion timeline in section 15. A trial that has never been paid for is placed on hold immediately if its first payment fails or the subscription is cancelled before the first charge.
11. Confidentiality
11.1 Confidential Information means non-public information disclosed by a party that is marked confidential or should reasonably be understood as confidential, including Customer Data, security information, product plans, pricing and business information. It excludes information that the recipient can document: (a) is public without breach; (b) was lawfully known without restriction; (c) was received lawfully from a third party without confidentiality duty; or (d) was independently developed without use of the other party's information.
11.2 The recipient will use Confidential Information only to perform or receive the Agreement, protect it with at least reasonable care, and disclose it only to personnel and providers with a need to know and confidentiality obligations.
11.3 A recipient may disclose information when legally required after giving advance notice where permitted and reasonable assistance at the discloser's expense. The recipient will disclose only what is legally required.
11.4 These duties continue for five years after disclosure, except for Customer Data, trade secrets and security credentials, which remain protected as long as they remain confidential or as required by the DPA.
12. Intellectual property and feedback
12.1 Fratera and its licensors own the Services, software, documentation, designs, trademarks and all related intellectual property. No rights are granted except the limited right in section 2.
12.2 If Customer provides feedback, it grants Fratera a perpetual, irrevocable, worldwide, royalty-free right to use it without identifying Customer or disclosing Customer Confidential Information. Customer is not required to provide feedback.
12.3 Fratera will not use Customer's name, logo or trademarks in publicity without prior written permission.
12.4 If Customer believes website or Service content infringes its intellectual property, it may send a detailed notice to info@fratera.io. Fratera may remove or restrict allegedly infringing material while investigating.
13. Privacy and security
13.1 Fratera's Privacy Policy explains its Controller activities. The DPA governs Fratera's Processing of Customer Personal Data on Customer's behalf and is incorporated into the Agreement.
13.2 Fratera will maintain the security measures described in the DPA. Customer remains responsible for its endpoint security, users, configurations, access decisions and lawful use.
13.3 Fratera will notify Customer of a Data Breach as provided in the DPA. Security disclosures do not create a warranty beyond the Agreement.
14. Suspension
14.1 Fratera may suspend affected access if reasonably necessary to: (a) prevent or address a security threat, unlawful activity or material acceptable-use violation; (b) protect another customer or the Services; (c) comply with law or a binding authority request; or (d) address undisputed fees that remain unpaid after notice and a reasonable cure period.
14.2 Where practicable, Fratera will give notice, limit suspension to the affected user, feature or activity, and restore access after the issue is resolved. Fratera may act without prior notice for urgent security or legal reasons.
14.3 Suspension does not relieve Customer of fees for the committed term unless caused by Fratera's breach.
15. Term and termination
15.1 These Terms continue while an Order Form or trial is active. Each Order Form has the term and renewal rules stated in it.
15.2 Either party may terminate an Order Form for material breach if the breach is not cured within 30 days after written notice, or within 10 days for non-payment. A party may terminate immediately if the other becomes insolvent, ceases business or enters a comparable proceeding, subject to applicable law.
15.3 Fratera may terminate a trial at any time on notice. It will not terminate a paid Order Form for convenience during its committed term unless the Order Form permits it.
15.4 On termination, Customer's right to use the Services ends. Customer must export data before termination or within the retrieval period stated in the Order Form. Fratera will provide a full-tenant operational export on verified written request as described in the DPA.
15.5 After the retrieval period, Fratera will delete Customer's live tenant database and storage according to the DPA, subject to backup expiry and legal retention. Customer content is not retained to create lock-in.
15.6 Sections that by nature should survive do survive, including fees accrued, confidentiality, intellectual property, disclaimers, indemnities, liability, dispute terms and deletion obligations.
16. Warranties
16.1 Each party warrants that it has authority to enter into the Agreement.
16.2 Fratera warrants that it will provide paid Services with reasonable skill and care and will not materially reduce the purchased core functionality during the committed term. Customer's exclusive remedy for breach is re-performance; if Fratera cannot cure a material breach within 30 days, Customer may terminate the affected Order Form and receive a pro-rata refund of prepaid fees for the terminated post-effective period.
16.3 Customer warrants that its instructions and Customer Data comply with law and do not infringe third-party rights.
17. Disclaimers
17.1 Except for the express warranties in the Agreement and to the maximum extent permitted by law, the website and Services are provided as is and as available. Fratera disclaims implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
17.2 Fratera does not warrant uninterrupted or error-free operation, that every vulnerability will be prevented, or that Customer Data or AI output is accurate, complete or legally sufficient.
17.3 Fratera is a software provider, not a law firm, accountant, tax adviser or procurement adviser. Website material, templates, alerts, AI output and product suggestions are informational and do not replace professional judgement or advice.
17.4 Mandatory warranties and remedies that cannot lawfully be excluded remain unaffected.
18. Indemnities
18.1 Customer indemnity. Customer will defend Fratera against a third-party claim arising from: (a) Customer Data infringing intellectual property or privacy rights; (b) Customer's unlawful instructions or use; or (c) Customer's material breach of section 5. Customer will pay damages finally awarded or agreed in settlement, subject to section 18.3.
18.2 Fratera IP indemnity. Fratera will defend Customer against a third-party claim that the paid Services, as provided by Fratera and used as permitted, infringe a patent, copyright or trademark. Fratera will pay damages finally awarded or agreed in settlement. Fratera may obtain the right to continue use, modify or replace the affected part, or terminate it and refund prepaid fees for the unused period. This does not apply to claims caused by Customer Data, Customer modifications, combination with items not supplied by Fratera, continued use after notice, or use contrary to the Agreement.
18.3 The indemnified party must promptly notify the indemnifying party, give it control of the defence and settlement, and provide reasonable cooperation at its expense. The indemnifying party may not settle in a way that admits fault by or imposes non-monetary duties on the indemnified party without consent, not to be unreasonably withheld.
19. Limitation of liability
19.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential damages, or lost profits, revenue, goodwill or anticipated savings, arising from the Agreement, even if advised they were possible.
19.2 Except for the enhanced cap below, each party's aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable for the affected Services during the 12 months before the first event giving rise to liability.
19.3 Liability for breach of confidentiality, breach of the DPA, or a party's indemnity under section 18 is capped at two times the amount in section 19.2.
19.4 The caps and exclusions do not apply to: (a) fraud or fraudulent misrepresentation; (b) wilful misconduct or gross negligence where it cannot be limited; (c) death or personal injury caused by negligence; (d) Customer's payment obligations; (e) infringement through unauthorised use of the other party's intellectual property; or (f) liability that law prohibits limiting.
19.5 The parties agree that these allocations are material to the fees and apply regardless of the legal theory and even if a limited remedy fails of its essential purpose.
20. Website terms
20.1 Fratera grants visitors a limited, revocable right to view the public website for lawful informational and business-evaluation purposes.
20.2 Website content may change and may describe planned features or launch timing. Only an executed Order Form commits Fratera to provide a feature, region, price or service level.
20.3 Visitors may not copy substantial website content, misuse trademarks, probe security, scrape at scale, frame the site, or falsely imply affiliation. Ordinary links and fair quotation are permitted.
20.4 Third-party links are provided for convenience. Fratera does not control or endorse the linked service unless expressly stated.
20.5 Information submitted through a public form must be accurate, lawful and appropriate for an ordinary business enquiry. Do not submit contracts, credentials, sensitive personal data or confidential material through the marketing website.
21. Compliance with laws
21.1 Each party will comply with laws applicable to its performance and use of the Services, including privacy, anti-bribery, sanctions and export-control laws.
21.2 Customer will not allow the Services to be used by a prohibited party or in a comprehensively sanctioned territory in violation of applicable law.
22. Governing law and disputes
22.1 The Agreement is governed by the laws of the Czech Republic, without regard to conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods.
22.2 The courts located in Prague, Czech Republic have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any court with jurisdiction and an Order Form may expressly select another forum for a particular Customer.
22.3 Before filing a claim, the parties will try in good faith for 30 days to resolve it through authorised business representatives. This does not prevent urgent relief or affect a limitation period where tolling is unavailable.
23. Changes to these Terms
23.1 Fratera may update these Terms for future orders at any time. For an existing paid subscription, a material update takes effect at renewal unless it is reasonably necessary sooner to comply with law, address a security risk or add a beneficial feature without materially reducing Customer's rights.
23.2 Fratera will provide advance notice of a material in-term change where practicable. If a non-mandatory in-term change materially and adversely reduces Customer's rights, Customer may object within 30 days and terminate the affected Service with a pro-rata refund for the unused prepaid period if the parties cannot resolve it.
23.3 The current version and effective date will be posted online. Fratera will retain acceptance evidence and version history appropriate to electronic contracting.
24. General
24.1 Neither party may assign the Agreement without the other's consent, not to be unreasonably withheld, except to an Affiliate or in connection with a merger, reorganisation or sale of substantially all relevant assets. Assignment does not relieve the assigning party of obligations accrued before it.
24.2 Fratera may use subcontractors and remains responsible as provided in the Agreement and DPA.
24.3 Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. The affected party will take reasonable steps to mitigate the impact.
24.4 Notices concerning breach, termination, indemnity or legal claims must be in writing to the contacts in the Order Form, with a copy to info@fratera.io for Fratera. Ordinary Service notices may be delivered by email or in-product message.
24.5 The parties are independent contractors. The Agreement creates no partnership, agency, franchise, fiduciary relationship or employment relationship.
24.6 Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays effective.
24.7 The Agreement is the entire agreement on its subject and supersedes prior proposals and understandings. Purchase-order terms do not apply unless Fratera expressly accepts them in writing.
24.8 Headings are for convenience. Including means including without limitation. Electronic signatures and records are effective to the extent permitted by law.
25. Provider information and contact
- Fratera s.r.o.
- Revoluční 28
- 110 00 Prague 1
- Czech Republic
- Registration: CZ29845904
- DUNS: 351786366
- Principal: Jan Frater
- Email:
info@fratera.io